Andover Insider

Andover Insider is a powerful new way for residents to stay informed about what's going on at Andover Town Offices and around the community. Subscribers will receive texts throughout the week from the Town Manager and his team about projects, events, and programs happening in Andover. You can text us any time about Town services, and we will respond to you as soon as we can!

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FAQ


When will I be charged? What If I cancel my subscription mid-month?

If you signup for a paid campaign that includes a 14-day free trial, your subscription will automatically continue and you will be charged each month. You can text STOP at any time to unsubscribe. There are no refunds. If you stop, it will take effect at the end of the month.


Will my question(s) actually be answered by the host?

Our hosts do their best to answer you directly. With many subscribers though, it’s not always possible to respond to every question. You may find that your question is addressed by the host in a text to all subscribers, as other subscribers were asking the same question. Great minds think alike!


Can other subscribers see my texts?

Nope. This is not a group chat. Only the host will see messages you send to them. Your conversation is strictly between you and the host.


How often will the host text?

It’s totally up to them and varies greatly by host. Feel free to text them directly and let them know if you want to hear from them more or less.


How do I cancel?

You can text STOP at any time to end all text messages and any associated charges.


How do I update my credit card information?

Easy! If you're paying for texts from your host, click Update Payment Details in the upper right corner of this page. Need help? Here are step-by-step instructions.


How do I apply a promo code to my subscription?

Nice work on landing the promo code! Click the Apply Promo Code button in the upper right corner of this page. Enter the code and your billing email, and enjoy your discount. Need help? Here are step-by-step instructions.


Do you have a Privacy Policy and Terms of Service?

Yes. You can find the Privacy Policy and Terms of Service respectively.


What if I have other questions?

We got you. Email us: hello@joinsubtext.com