Frequently Asked Questions

Absolutely. Our case studies showcase exactly what’s possible when you leverage direct connections with your audience. Check out real results from media outlets, brands, artists and creators who’ve redefined their audience relationships through Subtext SMS.

You can launch your first Subtext campaign in a matter of minutes. Our simple setup process gets you from signup to sending SMS faster than you’d expect—with no technical expertise required. We provide straightforward, tiered pricing models with no hidden fees so you know exactly what you’re investing in your audience growth strategy. Within your first week, you’ll see why it’s so valuable to own your audience relationships through Subtext.

The transition from a different texting platform to Subtext is incredibly smooth. We make it very easy by handling the technical migration so you can focus on creating amazing content. Within days, you’ll wonder why you waited so long to make the switch. Learn more here.

Only you see subscriber replies, which means you can build the kind of authentic, personal relationships that best suit your brand. This two-way privacy with Subtext’s platform facilitates trust and safety where you and your subscribers can rest easy knowing conversations are just between you and them.

While social media shows up in user feeds (depending on the whims of the algorithm), SMS puts you directly in your subscribers’ pockets. Think of it as a text conversation you might have with friends who are looking for advice, information or guidance on a topic you're an expert on. Subscribers get the premium version of your brand—and they’ll invest in that level of authenticity.

SMS integration upgrades your membership program from static to dynamic. You can reward different subscriber tiers with exclusive content, send personalized check-ins, and give top supporters VIP access. This can supercharge retention overnight because it makes membership feel truly valuable.

You’ll maintain total trust and control. A subscriber can simply text "STOP" to end their subscription without complicated steps or awkward convos. We handle all of the technical legwork for subscribers canceling, changing credit cards for paid subscriptions, opting out, etc., so our hosts can focus on connecting with the subscribers who want to stay. Your audience knows they’re choosing to be there, not trapped by complicated cancellation policies.

Subtext was founded in 2019 by Advance Local’s in-house media and tech incubator, the Alpha Group. We saw creators struggling to build real relationships in an increasingly noisy virtual world. We believe every brand should own their audience connections, not just rent them from platforms that can change the rules overnight. Subtext runs on one mission: to give you the tools to build direct relationships at scale that sustain your impact one conversation at a time.

We’re always open to welcoming people who are passionate about helping brands build meaningful relationships. Our team values innovation, creativity, and a solid understanding of the evolving digital landscape. Check out our careers page to see our open positions.